Terms of Service

Last Updated: 7/18/26

Overview

This website is owned and operated by Spades Global LLC, doing business as Veteran Market. Throughout these Terms of Service, the words “Veteran Market,” “we,” “our,” and “us” refer to Spades Global LLC.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, along with any additional policies referenced throughout our website, including our Privacy Policy and Return Policy. If you do not agree with these Terms, please do not access or use our website.

These Terms apply to every visitor, customer, vendor, merchant, and anyone else who accesses or uses our website.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services securely.

Section 1 – Eligibility and Acceptable Use

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable local, state, federal, or international laws.

You may not introduce viruses, malicious software, or any other code intended to disrupt or damage the website or its users. Any violation of these Terms may result in the immediate suspension or termination of your access.

Section 2 – General Conditions

We reserve the right to refuse service, cancel orders, or limit access to our website at our sole discretion.

When using our website, you understand that certain information you provide (excluding payment information) may be transmitted over different networks or adapted to meet technical requirements. Payment information is always encrypted during transmission.

Unless we provide written permission, you may not copy, reproduce, distribute, sell, or exploit any part of this website, its content, or its services for commercial purposes.

Section titles are included for convenience only and do not affect the interpretation of these Terms.

Section 3 – Website Information

We strive to keep all information on our website accurate and current, but we cannot guarantee that every description, image, or piece of information will always be complete, accurate, or up to date.

Information provided on this website is intended for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

We may update, modify, or remove website content at any time without prior notice.

Section 4 – Pricing and Service Changes

Product prices, promotions, and availability may change without notice.

We reserve the right to modify, suspend, or discontinue any part of our website, products, or services at any time. We are not responsible for any losses resulting from these changes.

Section 5 – Products

Some products may only be available through our online store and may be offered in limited quantities.

While we make every effort to accurately display product colors, fabrics, and details, actual appearance may vary depending on your screen settings and device.

We reserve the right to: limit product quantities; restrict sales to specific individuals, locations, or regions; discontinue products at any time; update product descriptions or pricing without prior notice.

We do not guarantee that every product will meet your individual expectations or preferences.

Section 6 – Orders and Billing

We reserve the right to reject, limit, or cancel any order at our discretion. This may include orders that appear fraudulent, violate our policies, or appear to be placed for resale purposes.

If an order is canceled or modified, we may attempt to notify you using the contact information provided during checkout.

You agree to provide accurate billing, shipping, and payment information and to keep your account information current so we can complete your order successfully.

Please review our Return Policy for additional information regarding exchanges and returns.

Section 7 – Third-Party Services

Our website may provide access to third-party services, applications, or tools that we do not own or control. These services are provided for your convenience only. We are not responsible for their functionality, availability, content, or policies. Your use of any third-party service is entirely at your own risk and subject to the terms established by the third-party provider.

Section 8 – External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, products, or services offered on those websites. Any transactions or interactions with third-party sites are solely between you and that third party.

Section 9 – Privacy

Any personal information you provide through our website is handled according to our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

Section 10 – Errors and Corrections

Occasionally, our website may contain typographical errors, pricing mistakes, inaccurate descriptions, or outdated information. We reserve the right to correct these issues, update information, or cancel orders affected by such errors without prior notice, including after an order has been submitted.

Section 11 – Prohibited Activities

You agree not to use this website to: break any law or regulation; infringe upon our intellectual property or the rights of others; upload harmful software or malicious code; interfere with the operation or security of the website; collect or misuse personal information belonging to others; spam, scrape, crawl, or exploit our website; submit false or misleading information; engage in fraudulent or abusive behavior.

Violation of these rules may result in termination of your access to Veteran Market.

Section 12 – Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Veteran Market and Spades Global LLC make no warranties, express or implied, regarding the operation of the website, the availability of services, or the performance of products.

We do not guarantee uninterrupted access, error-free operation, or that the website will always be free from security vulnerabilities.

Section 13 – Limitation of Liability

To the fullest extent permitted by law, Spades Global LLC, its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our maximum liability for any claim related to a purchase shall not exceed the amount paid for the product involved.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

Section 14 – Indemnification

You agree to defend, indemnify, and hold harmless Spades Global LLC, Veteran Market, our affiliates, employees, contractors, and partners from any claims, damages, liabilities, expenses, or legal fees arising from your violation of these Terms or your misuse of our website.

Section 15 – Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.

Section 16 – Termination

These Terms remain effective until terminated by either you or us. We reserve the right to suspend or permanently terminate your access to our website at any time if we reasonably believe you have violated these Terms or engaged in prohibited conduct. Any obligations or liabilities that arose before termination will survive the termination of these Terms.

Section 17 – Entire Agreement

These Terms of Service, together with any policies published on our website, constitute the complete agreement between you and Veteran Market regarding your use of our website and supersede any previous communications or agreements relating to the same subject matter. Failure by Veteran Market to enforce any provision of these Terms shall not be considered a waiver of that provision.

Section 18 – Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the State of Washington, without regard to its conflict of law principles.

Section 19 – Updates to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

Section 20 – Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Veteran Market
Spades Global LLC
Email: store@veteranmrkt.com

Returns & Exchanges Policy

Last Updated: 7/18/26

Overview

This Returns & Exchanges Policy applies to all purchases made through Veteran Market, operated by Spades Global LLC. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Section 1 – Final Sale Policy

Unless otherwise required by applicable law, all sales are final. We do not offer refunds, exchanges, order cancellations, or price adjustments for reasons including, but not limited to:

• Change of mind
• Incorrect size selected
• Accidental purchases
• Delayed delivery caused by the shipping carrier
• Failure to read product descriptions

Please carefully review your order before completing your purchase.

Section 2 – Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please notify us within 48 hours of the delivery date. Requests submitted after this timeframe may not be eligible for review. All claims are evaluated on a case-by-case basis, and approval is granted at the sole discretion of Veteran Market.

Section 3 – Exchange Eligibility

If your claim is approved, the item must be returned in its original condition, including:

• Original packaging
• Unworn
• Unwashed
• Unused
• Free from stains, odors, or additional damage not caused during manufacturing

We reserve the right to deny any exchange request if the returned merchandise does not meet these requirements.

Section 4 – Return Shipping

Customers are responsible for all shipping costs associated with returning merchandise for an approved exchange unless otherwise stated by Veteran Market. We recommend using a trackable shipping service, as we are not responsible for packages lost or damaged during return transit.

Section 5 – International Orders

Customers placing orders outside the United States are responsible for all applicable customs duties, import taxes, brokerage fees, and any other charges imposed by their country's customs authority. Veteran Market has no control over these fees and cannot reimburse or estimate them.

Section 6 – How to Submit a Claim

If you believe you received a damaged, defective, or incorrect item, please contact us at: store@veteranmrkt.com

To help us process your request as quickly as possible, please include:

• Your order number
• The name used when placing the order
• The email address associated with the purchase
• A brief explanation of the issue
• Clear photographs showing the damage, defect, or incorrect item received

Failure to provide sufficient information may delay the review process.

Section 7 – Processing Time

Once we receive your request, our team will review the information provided and respond as soon as reasonably possible. Submitting a claim does not guarantee that an exchange or replacement will be approved.

Section 8 – Contact Information

If you have any questions regarding this Returns & Exchanges Policy, please contact us at:

Veteran Market
Spades Global LLC
Email: store@veteranmrkt.com

Shipping Policy

Last Updated: 7/19/26

Overview

This Shipping Policy applies to all orders placed through Veteran Market, operated by Spades Global LLC. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy, along with our Terms of Service and Returns & Exchanges Policy.

Section 1 – Order Processing

Orders are processed within 2–5 business days of purchase, excluding weekends and U.S. federal holidays. Processing times may be extended during new product releases, limited drops, holiday periods, or other times of high order volume.

Please note that processing time is separate from shipping time. The estimated delivery window begins once your order has been handed off to the shipping carrier, not at the time of purchase.

Orders may not be modified or canceled once they have been submitted. Please review your order carefully, including your shipping address, before completing checkout.

Section 2 – Domestic Shipping

We ship to all 50 U.S. states, as well as U.S. territories and APO/FPO/DPO military addresses.

Available shipping methods and rates are displayed at checkout and are calculated based on your delivery address and the contents of your order. Estimated delivery timeframes are provided by the shipping carrier and are estimates only — they are not guaranteed by Veteran Market.

From time to time, we may offer free or discounted shipping promotions. Any such promotion applies only while it is actively displayed on our website or at checkout, and may be modified or discontinued at any time without notice.

Section 3 – Military Addresses (APO/FPO/DPO)

We proudly ship to APO, FPO, and DPO addresses. Please be aware that delivery to military addresses is handled by USPS in conjunction with the Military Postal Service, and transit times can be significantly longer than standard domestic delivery — in some cases several weeks. Tracking visibility may be limited once a package enters the military mail system. We appreciate your patience, and we ask that you allow extra time before contacting us about a delayed military-address shipment.

Section 4 – International Shipping

Where international shipping is offered, available destinations, methods, and rates are displayed at checkout. If your country does not appear at checkout, we are unable to ship to your location at this time.

International delivery timeframes vary widely by destination and are estimates only. Veteran Market is not responsible for delays caused by customs processing, carrier disruptions, or other circumstances outside of our control.

Section 5 – Customs, Duties, and Import Taxes

Customers placing orders outside the United States are responsible for all applicable customs duties, import taxes, brokerage fees, and any other charges imposed by their country's customs authority. These charges are not included in the product price or shipping cost collected at checkout. Veteran Market has no control over these fees and cannot reimburse, estimate, or prepay them.

If a package is refused at delivery or abandoned due to unpaid customs charges, the order is not eligible for a refund.

Section 6 – Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.

If you have not received a shipping confirmation within the processing window described in Section 1, please check your spam or junk folder before contacting us.

Section 7 – Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Veteran Market is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Packages returned to us by the carrier as undeliverable may, at our discretion, be reshipped at the customer's expense. Shipping charges on undeliverable packages are non-refundable.

Section 8 – Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, it becomes the property and responsibility of the carrier. Veteran Market is not responsible for packages that are lost, stolen, delayed, or damaged while in the carrier's possession, including packages marked as delivered by the carrier that the customer reports as not received.

If your tracking shows that your package is lost or significantly delayed, please contact the shipping carrier first to open a claim. If you need assistance with a carrier claim, contact us at store@veteranmrkt.com and we will do our best to help, though resolution is ultimately determined by the carrier. All assistance is provided on a case-by-case basis at the sole discretion of Veteran Market.

Section 9 – Items Damaged in Transit

If your order arrives damaged, please refer to our Returns & Exchanges Policy and notify us within 48 hours of the delivery date at store@veteranmrkt.com. Please include your order number, a brief description of the issue, and clear photographs of both the damaged item and its packaging.

Section 10 – Policy Updates

We may revise this Shipping Policy from time to time to reflect changes in our carriers, rates, destinations, or business practices. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes become effective constitutes acceptance of the revised policy.

Section 11 – Contact Information

If you have any questions regarding this Shipping Policy, please contact us at:

Veteran Market
Spades Global LLC
Email: store@veteranmrkt.com